Executive Information Technology Consulting & Development Services offered by Steve Diamond

About Steve Diamond

steve-new-220w-portrait-xAn information technology professional since 1977, Steve has been specializing in premium website design for authors and teachers since 2016. Previously he offered CIO-level business consulting, business analysis, and web application development services. His extensive experience in information technology informs his holistic approach to site architecture and design.

Steve has recently begun a new, parallel career as a mindfulness teacher and life coach. His mindful, reverent approach to life inspires his work in both realms.

Curriculum Vitae for Steve Diamond

Summary

Results-oriented, innovative IT professional with extensive experience in business analysis, software design and development. Individual contributor who thrives on collaboration. Articulate, skilled communicator with technical and non-technical people. Proven ability to exceed expectations of internal and external customers by analyzing requirements and implementing cost-effective, forward-looking systems. Hands-on expertise in n-tier architecture, .NET applications, databases, web technologies.

Professional Achievements

  • Saved one client $150,000.00 (40%) on a software development project contract by analyzing the vendor’s proposal and working with the vendor to simplify the software architecture and streamline the features.
  • Saved one client over $100,000.00 by helping to renegotiate a contract with their primary software vendor.>
  • Enabled start-up loyalty marketing company to launch under budget and under schedule by analyzing all enterprise processes and architecting n-tier software for partner extranet, customer portal, marketing analysis and CRM applications. Led successful implementation for 40 partners having 1,500,000 customers.
  • Enabled rapid transition to more efficient application platform for all agent-facing and customer-facing Service Delivery software by contributing key analysis and integration development. Deployed in new environment in under eight weeks.
  • Built lasting, profitable relationships with customers of systems vendor by configuring enterprise accounting systems to fit their business models and workflow requirements. Performed analysis, design, development, customization, installation and conversion of systems for more than 40 medical practices, manufacturers, wholesalers, retail distributors, construction contractors.
  • Enhanced revenue and prestige for systems vendor by selling a Fortune 250 client on company�s ability to deliver specialty accounting system. Followed through by leading eight analysts and programmers in successful analysis, design, and implementation.
  • Delighted internal customers in consumer tax software customer service operations by initiating innovative means for them to change time-sensitive messaging on customer support web site. Given recognition and monetary award for outstanding professional achievement.
  • Increased cost-effectiveness of customer service by initiating new self-service channels via IVR, CTI, Internet. Presented project plans to executive committee, gained sponsorship, led successful implementation.
  • Enabled early adopter clients to realize market advantage by designing and implementing web-enabled multimedia database catalog applications prior to widespread availability of similar systems.

Skills/Knowledge

Business Skills

  • Business analysis
  • Program Management
  • Project management
  • Project planning/budgeting
  • Systems analysis
  • Systems design/programming
  • Database design/programming
  • Component design/programming
  • UI design/programming
  • User relations/consulting/support
  • Executive presentation/influence
  • Staff mentoring/management

Architecture/Applications

  • Web application architecture
  • Client-server application architecture
  • CRM applications
  • Call center applications
  • Customer service
  • Hospital information systems
  • Enterprise accounting systems
  • Medical practice management systems
  • Wholesale distribution systems
  • Manufacturing systems
  • Marketing analysis
  • Multimedia applications

Technology

  • PHP
  • Yii Framework
  • JavaScript/Ajax
  • HTML/DHTML/CSS
  • MySQL
  • .NET/ASP.NET/VB.NET
  • XML
  • MS SQL Server
  • MS Access
  • MS Project
  • MS Visio
  • ERwin
  • Windows
  • Unix/Linux

Personal

Steve is a long-term resident of Tucson, Arizona. He works with clients primarily in the U.S. and Canada.