Comments on: How Business Automation Projects Fail, Part 1

By: Rogelio

Rogelio — Fri, 03 Feb 2012 19:18:56 +0000

Your second post was a much more expensive and much larger scale problem. But this one had it’s place in line as well. Why do you suppose people that don’t really know about this stuff try to make these judgment calls anyway? You don’t have to be a genius to figure out when you are in over your head and ask for help before you completely ruin everything.

By: Kathryn

Kathryn — Fri, 03 Feb 2012 19:18:55 +0000

If you get in over your head when you are asked to do something it is better to speak up from the beginning and say you don’t know how, it is that simple, and it will save you embarrassment and the save the company hundreds if not thousands of dollars. This article was just as great as the other one and they both have very good information in them. Thank you for posting these.

By: Kathryn

Kathryn — Fri, 03 Feb 2012 14:52:28 +0000

As people and companies continue to feel the stressful pinch of a down trodden economy, the quality of customer service and project management efficiency will continue to suffer because businesses are forced to cut corners and avoid spending on the things they think are not absolutely necessary. Unfortunately (for consultants and the businesses themselves), the hiring of a software / IT consultant is widely considered a luxury and so a company won’t spend on one. Little do they realize that the price for making that decision may be the life of the business.

By: Frances

Frances — Tue, 31 Jan 2012 19:38:17 +0000

While I was studying, I read about an influential paper examining views of quality, the author concluded that “quality is a complex and multifaceted concept” that can be described from five different perspectives. The transcendental view sees quality as something that can be recognized but not defined. The user view sees quality as fitness for purpose. The manufacturing view sees quality as conformance to specification. The product view sees quality as tied to inherent characteristics of the product. The value-based view sees quality as dependent on the amount a customer is willing to pay for it.

By: Nancy

Nancy — Tue, 31 Jan 2012 19:00:53 +0000

When an IT consultant is assessing software, shouldn’t you be questioning the validity of the objectives? The reality is that most quality initiatives either fail (by drowning in a sea of rhetoric) or cannot demonstrate success because no financial return can be identified. A consultant should question software quality in the same way. experts consider the meaning of software quality, how it is assessed, and whether the steps being taken to improve it are really worthwhile.

By: Brenda

Brenda — Tue, 31 Jan 2012 13:33:41 +0000

That is a good question the Mary asks because it is pertinent in the work place of today’s economy. That is because many small and medium sized businesses are choosing to cut corners by employing smaller staffs in order to save on salary spending. Consequently, more responsibility is falling on employees and in some cases, duties they would normally never fall under their job description have become their responsibility. So a help desk customer service rep may also be the IT admin.

By: Gladys

Gladys — Mon, 30 Jan 2012 15:58:50 +0000

In the past, when bank statements contained errors or the telephone network broke down, the general public usually blamed “the computer,” making no distinction between hardware and software. High-profile disasters and the ensuing debates in the press are alerting people to the crucial nature of software quality in their everyday lives. Before long, we can expect increasing public concern about the pervasiveness of software, not only in public services but also in consumer products like automobiles, washing machines, telephones, and electric shavers. More than ever, software consultants need to worry about the quality of software.

By: Shirley

Shirley — Mon, 30 Jan 2012 14:01:58 +0000

Assessing software quality and whether it is applicable to your needs can be considered the elusive target. If you are a software developer, manager, or maintainer, quality is often on your mind. But what do you really mean by software quality? Is your definition adequate? Is the software you produce better or worse than you would like it to be? These are all questions that I am unclear about and what must be answered before deciding to spend money.

By: Robyn

Robyn — Mon, 30 Jan 2012 12:00:29 +0000

There is a discount usability inspection method that’s become the industry standard. The heuristic evaluation specifically involves evaluators examining the interface and judging its compliance with recognized usability principles (the “heuristics”). These evaluation methods are now widely taught and practiced in the New Media sector, where UIs are often designed in a short space of time on a budget that may restrict the amount of money available to provide for other types of interface testing.

By: Mary

Mary — Tue, 24 Jan 2012 20:02:04 +0000

When you have a software consultant on staff do you think that you need a separate helpdesk guy? I am under the impression that the help desk guy should be able to answer your questions on the software as well so in all essence he would be a software consultant as well. I bring this up because of another blog but I think your answer would be important as well.